Question 1

Are all items authentic?

Accepted Answer

Yes. Every item we sell is 100% authentic. Each piece is authenticated before entering our showroom, and we also conduct our own in-house authentication for added assurance.

Question 2

Do you sell both new and preowned items?

Accepted Answer

We offer both brand-new and preowned luxury items. Whether you are looking for an unused piece from department stores or a gently loved treasure, our collection ensures you save hundreds to thousands off retail prices.

Question 3

What types of products do you carry?

Accepted Answer

Our inventory includes handbags, shoes, jewelry, small leather goods, and accessories from top designer brands.

Question 4

How do I shop your collection?

Accepted Answer

You can shop through our Instagram lives every Monday night as well as through the resale platforms we partner with. We showcase handpicked inventory weekly, giving you first access to the hottest deals.

Question 5

What is your Buyout service?

Accepted Answer

Our Buyout service allows you to sell your luxury items directly to us. Simply DM photos of your item and we will provide a quote. If accepted, we send you a prepaid shipping label, authenticate your item, and issue immediate payment once verified. We only purchase select items in excellent or brand-new condition.

Question 6

How does a Closet Sale work?

Accepted Answer

With our Closet Sale service, we schedule a video call to review your items. You send us pieces using a prepaid label with up to $25 covered, and we showcase them in live sales and across platforms. Unsold items are shipped back to you. A small percentage is taken for this service.

Question 7

Can you help me find a specific item?

Accepted Answer

Yes. Our Sourcing service allows you to DM us the details, including brand, model, size, color, condition, and budget. We only charge a fee once we locate your requested item.

Question 8

What sourcing fees do you charge?

Accepted Answer

For shoes, the sourcing fee is $75 plus shipping. For handbags, the fee is 10 percent of the purchase price plus shipping.

Question 9

Do you accept all brands for Buyouts and Closet Sales?

Accepted Answer

No. We are selective with inventory and only accept items that meet our standards. Certain designers are excluded from buyouts, and we require items to be in excellent or brand-new condition.

Question 10

What is your return policy?

Accepted Answer

All sales are final. We do not offer refunds or exchanges, so please review item details carefully before purchasing. You can contact us with any questions about the condition, size, or authenticity prior to buying.

Your Questions, Answered